How long does delivery take?

UK delivery times vary depending on the product and fulfilment partner. Estimated delivery times are shown where available. International delivery times may vary by destination.

 

How much is delivery?

UK Standard Delivery is £3.99. UK orders over £60 receive complimentary delivery. International delivery is charged at a flat rate of £9.99.

 

Can I return an item?

Yes. You can request a return within 14 days of receiving your order, subject to our return conditions.

 

Are all items eligible for return?

Some beauty, skincare, grooming and personalised items may not be eligible for return once opened or used for hygiene reasons.

 

What if my item arrives damaged or incorrect?

Please contact us as soon as possible and we’ll help resolve the issue.

 

Will I receive tracking information?

Where tracking is available, you’ll receive the relevant shipping updates once your order has been dispatched.

 

Can I order from outside the UK?

Yes. VALENS accepts international orders to supported destinations. International delivery is £9.99.

 

How can I contact VALENS?

You can contact us through the Contact page or the chat on our website.​