VALENS respects your privacy and is committed to protecting your personal information.

 

When you use our website or place an order, we may collect information such as your name, email address, phone number, billing and delivery address, payment-related information, order details and information about how you use our website.

 

We use this information to process and fulfil orders, provide customer support, communicate with you about your purchases, improve our website and services, prevent fraud, comply with legal obligations and, where you have agreed, send marketing communications.

 

We only use your personal information where we have a lawful basis to do so, including where it is necessary to fulfil a contract with you, comply with a legal obligation, pursue our legitimate business interests, or where you have given consent.

 

We may share relevant information with trusted service providers involved in operating our website and fulfilling orders, including payment processors, delivery and fulfilment partners, ecommerce platforms and other service providers where necessary.

 

Some of our service providers may process personal information outside the United Kingdom. Where this happens, appropriate safeguards will be used where required by law.

 

We keep personal information only for as long as necessary for the purposes for which it was collected, including legal, accounting and business requirements.

 

You have rights in relation to your personal information, which may include the right to access, correct, erase or restrict the use of your information, object to certain processing and withdraw consent where processing is based on consent.

 

If you subscribe to marketing communications, you can unsubscribe at any time using the unsubscribe option provided or by contacting us.

 

We take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure.

 

For privacy enquiries, please contact VALENS using the contact details provided on this website.