These Terms & Conditions apply to purchases made through the VALENS website.

 

By using this website or placing an order, you agree to these Terms & Conditions.

 

VALENS offers fashion, jewellery, accessories, beauty, grooming and fragrance products through our online store.

 

All prices are displayed in GBP unless otherwise stated. Prices, availability and product information may change from time to time without prior notice.

 

An order is only accepted once payment has been successfully processed and the order has been confirmed.

 

We reserve the right to cancel or refuse an order where there is an error in pricing, product information, availability, payment, suspected fraud or another reasonable operational issue.

 

Delivery

 

UK Standard Delivery is £3.99. Complimentary UK delivery is available on orders over £60.

 

International delivery is charged at a flat rate of £9.99.

 

Delivery times may vary depending on the product, destination and fulfilment partner. Estimated delivery times are provided where available but are not guaranteed.

 

Returns and cancellations

 

For eligible online purchases, you may request to cancel and return an item within 14 days of receiving your order.

 

After notifying us of your return, eligible items should be returned within a further 14 days.

 

Returned items must be unused, unworn and in their original condition and packaging.

 

Certain items may be excluded from returns for hygiene, health, safety or personalisation reasons, including some opened or used beauty, skincare, grooming and personalised products.

 

Return shipping costs are normally the responsibility of the customer unless the item is faulty, damaged or incorrect.

 

Faulty, damaged or incorrect items

 

If an item arrives faulty, damaged or incorrect, please contact us as soon as possible so that we can investigate and provide an appropriate resolution.

 

Payments

 

Payments are processed securely through the payment methods made available at checkout.

 

VALENS does not store full payment card details.

 

Product information

 

We make reasonable efforts to ensure that product descriptions, images, colours, measurements and other information are accurate. However, slight variations may occur.

 

Liability

 

Nothing in these Terms excludes or limits any rights or protections that cannot legally be excluded under applicable consumer law.

 

VALENS is not responsible for losses that are not reasonably foreseeable or for delays or failures caused by circumstances outside our reasonable control.

 

Privacy

 

Your use of this website and any personal information you provide is also governed by our Privacy Policy.

 

Changes to these Terms

 

We may update these Terms & Conditions from time to time. The version published on the website at the time of your order will apply to that purchase.

 

Governing law

 

These Terms are governed by the laws applicable in the United Kingdom, subject to any mandatory consumer rights that apply to you.

 

Contact

 

If you have any questions about an order or these Terms, please contact VALENS using the contact details provided on this website.